Cap1visuals Ltd (Company No. 16969172) is a data visualisation and business intelligence consultancy registered in England and Wales. Our registered address is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

References to “we”, “us”, or “Cap1visuals” in these terms mean Cap1visuals Ltd. References to “you” or “the client” mean the individual or organisation engaging our services or using our website.

The content on cap1visuals.com is provided for general information purposes. While we take care to ensure accuracy, we make no warranties about the completeness or reliability of any content on the site.

You may not use our website in any way that causes damage, disruption, or harm, or for any unlawful purpose. We reserve the right to restrict access to the site at any time.

Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites.

A formal engagement begins when both parties have agreed a written proposal or statement of work and Cap1visuals has confirmed acceptance. Verbal discussions, emails, or website enquiries do not constitute a binding agreement.

Each engagement will be governed by:

• A written proposal or statement of work setting out the agreed scope, deliverables, timescales, and fees
• These Terms and Conditions, which are incorporated into every engagement by reference
• Any additional terms agreed in writing between the parties

In the event of any conflict, the written proposal takes precedence over these general terms.

The scope of each engagement is defined in the agreed proposal. We will deliver what is described in that document — no more, no less, unless a change is agreed in writing.

If you request additional work, amendments, or features not included in the original scope, we will:

• Assess the impact on time and cost
• Provide a written change request outlining the additional fees and revised timescales
• Only proceed once you have confirmed acceptance of the change in writing

Reasonable minor amendments within the spirit of the original brief will be accommodated where possible without additional charge. We will always be transparent if a request falls outside the agreed scope before proceeding.

All fees are set out in the relevant proposal and are quoted exclusive of VAT unless otherwise stated. Cap1visuals Ltd is not currently VAT registered — no VAT will be charged until we are.

Work will not commence until the deposit invoice has been settled. For larger or phased projects, milestone-based payment schedules may be agreed in writing as an alternative.

Invoices are due within 14 days of the invoice date unless otherwise agreed. If payment is not received by the due date, we reserve the right to:

• Suspend delivery of work until payment is received
• Charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998
• Withhold delivery of final files or access until all outstanding amounts are settled

Any agreed out-of-pocket expenses (such as third-party licences or software costs) will be itemised in the proposal or invoiced separately with prior approval.

To enable us to deliver work effectively and on time, you agree to:

• Provide accurate, complete, and timely information, data, and access as reasonably required
• Ensure that any data you provide to us is legally obtained and that you have the right to share it with us for the purposes of the project
• Provide timely feedback and approvals at agreed review stages
• Nominate a single point of contact with authority to approve decisions on your behalf

Where delays in delivery are caused by late or incomplete information from your side, we cannot be held responsible for missed deadlines. Any agreed timescales will be extended accordingly.

All data, content, and materials you provide to us remain your property at all times. We will not use them for any purpose other than delivering the agreed project.

Upon receipt of full payment, ownership of the final agreed deliverables (such as Power BI report files, dashboards, and associated documentation) transfers to you. Until full payment is received, all deliverables remain the intellectual property of Cap1visuals Ltd.

We retain ownership of any proprietary templates, frameworks, methodologies, or reusable components used in the delivery of work. Where these are incorporated into your deliverables, we grant you a non-exclusive licence to use them for your internal business purposes.

Unless you request otherwise in writing, we reserve the right to reference the existence of our work together in our portfolio and marketing materials. We will never share confidential data or identifiable client information without your explicit written consent.

Both parties agree to treat as confidential any information disclosed in connection with an engagement that is marked as confidential or that would reasonably be understood to be confidential in nature. This includes but is not limited to business strategies, employee data, financial information, client lists, and technical systems.

Confidential information must not be disclosed to any third party without prior written consent, and must only be used for the purposes of the engagement.

This obligation survives the end of the engagement and continues indefinitely, except where:

• The information was already publicly available through no fault of the receiving party
• Disclosure is required by law or a regulatory authority
• The disclosing party has given written consent to disclosure

Both parties agree to comply with their respective obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where we process personal data on your behalf as part of a project, we do so only in accordance with your documented instructions and our Privacy Policy. Where required, we will enter into a formal Data Processing Agreement with you prior to commencing work.

Full details of how we handle personal data are set out in our Privacy Policy.

You may cancel an engagement by giving us written notice. In the event of cancellation:

• The deposit is non-refundable
• You will be invoiced for all work completed up to the date of cancellation, calculated on a pro-rata basis against the total project fee
• Any amount due above the deposit already paid will be invoiced and is payable within 14 days

We reserve the right to terminate an engagement by giving written notice if:

• You fail to make payment by the due date and do not remedy this within 7 days of written notice
• You act in a way that makes it unreasonable for us to continue
• Circumstances outside our control make delivery impossible

In such cases, you will be invoiced for all work completed to date. Any amounts already paid in excess of work completed will be refunded.

We will carry out all work with reasonable care and skill. However:

• Our total liability to you in connection with any engagement shall not exceed the total fees paid by you for that engagement
• We are not liable for any indirect, consequential, or special losses, including but not limited to loss of profit, loss of business, or business interruption
• We are not responsible for errors, inaccuracies, or issues arising from data or information provided by you
• We are not liable for the performance, availability, or licensing of third-party software including Microsoft Power BI

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

We warrant that we will deliver services with reasonable care and skill, and that deliverables will materially conform to the agreed specification at the point of delivery.

We do not warrant that deliverables will be error-free in all circumstances, particularly where errors arise from data quality issues, third-party platform changes, or client-side system configurations outside our control.

If a deliverable does not meet the agreed specification, you must notify us in writing within 14 days of delivery. We will investigate and, where appropriate, remedy the issue at no additional cost.

Neither party shall be in breach of these terms due to any failure caused by circumstances beyond their reasonable control, including but not limited to illness, natural disasters, infrastructure failures, or government action. The affected party will notify the other as soon as reasonably practicable and both parties will work in good faith to agree a revised plan.

These terms and any disputes arising from them are governed by the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. The current version will always be published at cap1visuals.com/terms-conditions. Continued use of our website or services following any update constitutes acceptance of the revised terms.